Your monthly manager checklist and where to get help
A few checks each month keep your team's access, profiles and templates in good shape. This article gives you a routine to follow and tells you where to go when you need help.
Your monthly checklist
Check your team. Go to My Team and open Team Members. Look for subscription expiry dates, members whose Last Login is Never, and anyone who has left.
Check activity. Go to Team CMA Reports, set a date range and click Query. See who is busy and who has gone quiet, then click Export CSV if you want the full list.
Check profiles. Go to Team Profiles and make sure new starters have a profile and a headshot.
Check templates. Refresh monthly pages such as market stats, remove outdated PDF pages and archive old templates.
Send your requests. Submit any add or remove requests using the User Change Requests Form or email invoices@relab.co.nz.
Getting help
In Relab — click Help in the waffle menu, then Raise an Issue. It goes straight to the Support Team.
Email — support@relab.co.nz. Use invoices@relab.co.nz for users, billing and title ordering.
Phone — 03 983 0250
Training — contact your account manager to arrange team training.
What to include when you ask for help
A screenshot of what you are seeing
The property address or CMA involved, if there is one
The browser and device you are using
What you expected to happen
Next steps
Viewing Team CMA Reports — date ranges and CSV export
Getting Help — all the ways to reach the Support Team
Troubleshooting Common Issues — quick fixes for common questions
Last updated: 14 October 2026