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Support

<div class="raw-html-embed"><meta name="description" content="Comprehensive support for property professionals using Relab. Access help resources, contact our NZ support team, and get specialized training.">

</div><h4><strong>In-Product Help</strong></h4><ul><li>Click the <strong>Help 👋</strong> button for additional support resources, to provide feedback and to access the AI chatbot</li><li>Look for the <strong>?</strong> icon throughout the product for quick tips and contextual help.</li></ul><h4>&nbsp;</h4><h4><strong>Contact Support</strong></h4><ul><li>Click <strong>Share Feedback, </strong>via <strong>Help 👋 </strong>in the bottom righthand corner, which is sent directly to our Support Team</li><li>Email <a href="mailto:support@relab.co.nz">support@relab.co.nz</a>&nbsp;</li></ul><figure class="image image_resized" style="width:28.85%;"><img src="https://cdn-assets.productfruits.com/52784cca-d9a4-457e-a879-bb8091650547"></figure><h4><strong>Additional Training</strong></h4><ul><li>To request training and courses, contact your account manager or <a href="mailto:support@relab.co.nz">support@relab.co.nz</a></li></ul><h3><strong>FAQs</strong></h3><p><strong>How do I move the chat?</strong></p><ol><li>Hover over the teal<strong> Help 👋 </strong>toggle until you see 4 directional arrows&nbsp;</li><li>Click and drag to move the chat around the window</li><li>Drop the chat wherever you like on the window</li><li>&nbsp;</li></ol><p><strong>How to I shrink or minimise the chat?</strong></p><p>Click the small arrow pointing downwards in the teal<strong> Help 👋 </strong>toggle to minimise the chat</p><p>&nbsp;</p><p><strong>Can I get rid of the teal Help 👋 toggle?</strong></p><p>No, you cannot get rid of the teal <strong>Help 👋 </strong>toggle at the moment. However, you can drag this toggle around the window to a less disruptive position.&nbsp;</p><p>&nbsp;</p>

<div class="raw-html-embed">

<meta name="description" content="Track building and resource consents across NZ regions. Monitor development activity, analyse competition, and access detailed consent information.">

</div><h2><strong>How to check consent information</strong></h2><figure class="media"><div data-oembed-url="https://www.loom.com/share/32ddb53292f6413393432e8aef2b2d47"><div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe src="https://www.loom.com/embed/32ddb53292f6413393432e8aef2b2d47" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div></figure><h3><br><strong>Step 1: Enable the Consents Overlay on the map</strong></h3><ol><li>From the map view, click on the<strong> Consents Overlay</strong> button&nbsp;</li><li>This will display construction icons and consent labels on properties with consents on the map</li></ol><h3><strong>Step 2: View consent details</strong></h3><ol><li>Click on any<strong> Construction icon</strong> on the map to view the consent status and submission date</li><li>Click the <strong>Property Card </strong>to open detailed property information</li><li>Navigate to <strong>Consent Overview </strong>in the <strong>Property Details Panel </strong>for a more comprehensive summary of consent information</li></ol><p><strong>🔥 Hot Tip&nbsp;</strong><br>Pay attention to construction icons with dwelling numbers – these indicate new developments or subdivisions.&nbsp;</p><h3><strong>Why consent information matters</strong></h3><ul><li><strong>For Developers</strong>: Analyse upcoming supply and competition in target areas.</li><li><strong>For Homeowners</strong>: Stay informed about nearby developments that may affect your property value.</li><li><strong>For Real Estate Agents</strong>: Build credibility as a local market expert &amp; provide valuable insights to clients on how neighbourhood changes could impact property values.<br>&nbsp;</li></ul><h3><strong>FAQs</strong></h3><p><strong>Which areas have building and resource consent information?</strong></p><p>Our building and resource consent information is available in Auckland, Waikato, Christchurch and Wellington. Auckland has the longest history, with other regions spanning back to 2021.<br><br><strong>How far back does the consent data go?</strong><br>Auckland features our most extensive historical data, while the Wellington, Christchurch, and Waikato regions have consent information from 2021 to the present.</p><p><strong>What types of consents are included?</strong><br>The overlay displays both Building and Resource Consents, including developments, subdivisions, alterations, renovations, and changes of use.&nbsp;<br><br><strong>How often is consent data updated?</strong><br>Consent data is updated weekly.&nbsp;</p><p>&nbsp;</p>

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